Refund policy

30-Day Money-Back Guarantee
You have 30 days from the day you place your order to request a refund. To start, email us at help@mysolarsprout.com with your order number and the reason for your request.

How Refunds Work
You don’t need to send anything back. Once your refund is approved, it will be issued to your original payment method. Please allow 5–7 business days for it to appear in your account.

Damaged or Faulty Parts
Please check your Solar Sprout system when it arrives. If any part is damaged, faulty, or not what you ordered, email us at help@mysolarsprout.com with your order number and a photo, and we’ll send you a free replacement. There’s no need to send anything back.

Ordering Mistakes
Please review your order before checkout. Ordering mistakes, such as choosing the wrong bundle or quantity, aren’t eligible for a free replacement.

Changing Your Bundle
If you’d like a different bundle, request a refund within 30 days of ordering and place a new order for the one you want.

European Union Orders
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason.

Questions
For any question about a refund, email us at help@mysolarsprout.com