Shipping policy

Processing Time
Orders are processed within 1–3 business days.

Shipping Times
As we ship directly from our suppliers, please allow:

• United States: 7–15 business days
• Canada: 7–15 business days
• UK & Europe: 8–15 business days
• Australia & NZ: 5–15 business days
• Rest of World: 7–20 business days

Order Tracking
Once your order ships, you’ll receive a tracking number by email.

Customs and Duties
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delays
Delivery times may vary due to high demand, customs processing, or other factors outside our control. We appreciate your patience.

Refunds
You can request a refund within 30 days of placing your order. See our Refund Policy for full details, or email help@mysolarsprout.com.